logitech c615 hd webcam driver error message windows 10

If the camera works in the Camera app, the problem might be with the app you're trying to use. If you're asked to allow access to the Camera, select Yes. Select Start , then choose Camera from your apps. Waking up your device from sleep isn't the same thing as a restart. If you haven't restarted your device since the camera stopped working, you should do so. Allow available updates to install, then restart your device when it's ready. If there are no updates for your camera, try to select Advanced options > Optional updates, and look for any driver updates for your camera. Select Start > Settings > Windows Update > Check for updates. If the Get Help app is unable to resolve your camera issue, do these steps first before working through the possible solutions listed:Ĭheck for updates. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues. Start by running the automated camera troubleshooter in the Get Help app. It's also possible that your antivirus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use. The internal camera is really good on this device, but there are times when the external camera is just more important to use for my work than the internal camera, so it is important to get this issue resolved or it diminishes one of the primary reasons I purchased this device.When your camera isn't working in Windows 11, it might be missing drivers after a recent update. Anyone have any suggestions? It is important to me because I purchased the Surface Book Pro 3 specifically for my business and I use it nearly exclusively for business. Is it possible there is a hardware incompatibility issue? If it is a hardware incompatibility issue, what can be done about this? Not even trying to run the Program Compatibility Troubleshooter would resolve this issue. I still have the same result - the camera works perfectly fine on the HP ProBook 6470b and the Surface Pro 3. I have uninstalled/reinstalled the driver, went to Logitech's site and downloaded the drivers for the HD Webcam C615 myself, I have updated the firmware (today) and completed all other updates and other installations required. Device Manager reflects an error and no programs can detect it. What I have encountered, however, is that the Logitech HD Webcam C615 does not work on the Surface Book Pro 3. Last month, I purchased my Surface Book Pro 3 directly from the Microsoft Business & Educational team.

The camera worked great, even through several updates through the summer and winter. I needed better functionality than I was getting from my internal webcams on my PCs. At the start of this Pandemic, I purchased a Logitech HD Webcam C615 brand new from Amazon. Each run the latest version of Windows 10 Pro v.20H2. I have 3 different PCs: HP ProBook 6470b, Surface Pro 3, and a Surface Book Pro 3.

Logitech c615 hd webcam driver error message windows 10